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Terms of Service

Last updated: July 2026

These Terms of Service (“Terms”) govern access to and use of the RxFlavor websites, applications, software, Flavor Wizard, pharmacy dashboard, patient-facing experiences, communications, educational resources, analytics, printed materials, fulfillment services, and related products and services collectively referred to as the “Services.”

These Terms form a legally binding agreement between the person or organization using the Services and RxFlavor. By creating an account, starting a trial, purchasing a subscription or printed product, accessing the Services, or otherwise using RxFlavor, you agree to these Terms.

If you use RxFlavor on behalf of a pharmacy, business, healthcare organization, or other entity, you represent that you have authority to bind that entity to these Terms. In that case, “you” and “your” refer to both you and the organization.

If you do not agree to these Terms, do not access or use the Services.

1. Eligibility and Authority

You must be at least 18 years old and legally capable of entering into a binding agreement to use the Services.

RxFlavor is intended primarily for compounding pharmacies, pharmacy personnel, authorized healthcare organizations, and their patients or caregivers. Pharmacy accounts may only be created and managed by individuals authorized by the applicable pharmacy or organization.

You are responsible for confirming that your use of RxFlavor is permitted under the laws, professional requirements, contracts, policies, and regulations applicable to you and your organization.

2. Description of the Services

RxFlavor is a patient-experience and pharmacy workflow platform designed to help compounding pharmacies:

The Services may change over time. We may add, modify, suspend, or remove features when reasonably necessary to improve, maintain, secure, or operate RxFlavor.

3. Not Medical Advice or Clinical Decision Support

RxFlavor does not provide medical advice, diagnosis, treatment, prescribing, dispensing, dosing, drug-interaction screening, allergy verification, formulation validation, or emergency medical services.

RxFlavor does not determine whether a particular medication, ingredient, flavor, sweetener, vehicle, dosage form, concentration, route of administration, or compounded formulation is safe or appropriate for a patient or animal.

Flavor recommendations and educational materials are informational tools intended to support communication among pharmacies, patients, and caregivers. They do not replace the professional judgment of a licensed pharmacist, prescriber, veterinarian, or other qualified healthcare professional.

The pharmacy and its licensed personnel remain solely responsible for:

No recommendation generated by RxFlavor should be implemented without review by qualified pharmacy personnel.

4. No Guarantee of Results

RxFlavor does not guarantee that:

Terms such as “Medication Success,” “better adherence,” “better experience,” or similar statements describe the intended purpose of the Services and do not constitute guarantees of clinical outcomes.

5. Pharmacy Responsibilities

You are responsible for your pharmacy’s use of RxFlavor and for ensuring that all users acting through your account are properly authorized and trained.

You are responsible for:

RxFlavor is not the pharmacy’s official dispensing, prescribing, patient-record, medication-order, or pharmacy-management system unless expressly agreed in a separate written agreement.

6. Patient and Caregiver Use

Patients and caregivers may access certain portions of the Services without creating an account, including pharmacy-specific Flavor Wizards, educational materials, and follow-up pages.

Patients and caregivers must provide information honestly and should not rely on RxFlavor for medical emergencies or urgent healthcare needs.

Any medical concern, adverse reaction, allergy concern, dosing issue, missed dose, medication error, worsening condition, or emergency should be directed to the pharmacy, prescriber, veterinarian, emergency services, poison-control center, or another appropriate healthcare professional.

A Flavor Wizard submission does not create a pharmacist-patient, physician-patient, veterinarian-client-patient, or other professional relationship with RxFlavor.

7. Accounts and Security

You must provide accurate account information and keep it current.

You are responsible for:

You must notify us promptly via the Contact page if you suspect unauthorized access, credential compromise, account misuse, or a security incident involving the Services.

You may not share individual credentials among multiple people when individual accounts are available.

8. Team Members and Administrators

Account owners and administrators may invite team members and assign roles.

The pharmacy is responsible for:

Actions taken by an owner, administrator, staff member, or other authorized user are treated as actions of the pharmacy account.

9. Privacy, Patient Information, and HIPAA

Your use of the Services is also subject to the RxFlavor Privacy Policy.

RxFlavor is designed to minimize the patient information required for the Flavor Wizard. However, information submitted through RxFlavor may still constitute personal information, health information, or protected health information depending on the information entered, how the pharmacy uses it, and applicable law.

You are responsible for determining:

Do not enter protected health information into RxFlavor unless your organization has determined that the use is lawful and any required Business Associate Agreement or other written agreement is in effect.

Nothing in these Terms independently constitutes a Business Associate Agreement.

Where RxFlavor and a pharmacy execute a separate Business Associate Agreement, that agreement will govern the parties’ handling of protected health information. If there is a conflict between these Terms and an executed Business Associate Agreement regarding protected health information, the Business Associate Agreement will control.

The pharmacy remains responsible for deciding what information its personnel, patients, and caregivers are asked to provide.

10. SMS, Email, and Other Communications

RxFlavor may allow pharmacies to send Flavor Wizard invitations, questionnaire links, reminders, follow-ups, educational messages, order notifications, and other communications by SMS, email, or similar channels.

You are responsible for obtaining and documenting all consent required to contact each recipient.

You may not use RxFlavor to send:

Consent to receive healthcare-related or operational communications does not necessarily constitute consent to receive advertising or promotional messages.

You must honor opt-out, revocation, unsubscribe, and do-not-contact requests.

Message and data rates may apply to recipients. Delivery is not guaranteed and may be affected by mobile carriers, spam filtering, invalid contact information, third-party providers, device settings, or network conditions.

RxFlavor may block or suspend communications that appear unlawful, abusive, fraudulent, excessive, or likely to harm deliverability.

11. Acceptable Use

You may not:

We may investigate suspected violations and suspend or terminate access where reasonably necessary.

12. Pharmacy Data and Customer Content

“Customer Content” means information, text, settings, questionnaire responses, pharmacy details, uploaded materials, notes, branding, and other content submitted to the Services by or on behalf of a pharmacy, patient, caregiver, or authorized user.

As between RxFlavor and the pharmacy, the pharmacy retains its rights in Customer Content, subject to any rights held by individual patients, caregivers, or other parties under applicable law.

You grant RxFlavor a limited, nonexclusive, worldwide license to host, store, process, reproduce, transmit, format, display, and otherwise use Customer Content only as reasonably necessary to:

You represent that you have the rights and permissions required to submit Customer Content and authorize its processing.

You are responsible for the accuracy, legality, and appropriateness of Customer Content.

13. Aggregated and De-identified Information

To the extent permitted by applicable law and any applicable Business Associate Agreement, RxFlavor may create and use aggregated or de-identified information that does not reasonably identify a pharmacy, patient, caregiver, or individual.

Such information may be used to operate, secure, analyze, improve, and develop the Services and to produce general industry or product insights.

RxFlavor will not represent de-identified or aggregated information as identifying a specific pharmacy or patient.

14. Automated Recommendations and Generated Content

Certain recommendations, summaries, classifications, insights, or content may be produced using rules-based logic, statistical methods, automation, or artificial-intelligence technologies.

Automated outputs may be incomplete, inaccurate, inappropriate, or affected by incorrect user input.

You must independently review all outputs before using them in pharmacy operations, patient communications, compounding decisions, counseling, or other professional activities.

RxFlavor does not guarantee the accuracy, completeness, or suitability of automated outputs.

15. Intellectual Property

RxFlavor and its licensors own all rights, title, and interest in the Services, including:

Except for the limited right to use the Services under these Terms, no rights are transferred to you.

You may not remove or alter proprietary notices or use RxFlavor’s trademarks, branding, designs, or materials outside the permitted use of the Services without written authorization.

16. License to Use the Services

Subject to payment of applicable fees and compliance with these Terms, RxFlavor grants you a limited, revocable, nonexclusive, nontransferable, nonsublicensable right to access and use the Services during your active subscription or trial for your pharmacy’s internal business purposes.

This license ends when your subscription, trial, or account ends.

17. Feedback

If you submit suggestions, ideas, feature requests, comments, or other feedback, you grant RxFlavor the right to use that feedback without restriction or compensation.

This does not give RxFlavor ownership of your confidential business information or Customer Content.

18. Subscriptions, Trials, and Billing

Subscription fees, included features, billing frequency, trial terms, and renewal information will be disclosed during checkout or on the Billing page.

By starting a paid subscription or a trial that converts to a paid subscription, you authorize RxFlavor and its payment processor to charge the payment method on file for applicable recurring fees, taxes, printed-product purchases, shipping charges, and other authorized purchases.

Unless otherwise stated:

19. Price Changes

RxFlavor may change subscription prices or fees.

Unless a different period is required by law, we will provide reasonable advance notice before a price change applies to an existing recurring subscription.

Continued use after the effective date of a properly disclosed price change constitutes acceptance of the new price. You may cancel before the change takes effect.

20. Taxes

Fees may not include applicable sales, use, excise, value-added, or similar taxes unless stated otherwise.

You are responsible for applicable taxes associated with your purchases, except taxes based on RxFlavor’s net income.

RxFlavor or its payment processor may collect taxes where legally required.

21. Refunds

Subscription payments are non-refundable except:

Canceling a subscription ordinarily prevents future renewal charges but does not retroactively refund a completed billing period.

Printed and personalized products may be non-refundable after production begins because they are generated specifically for the ordering pharmacy.

Nothing in this section limits any non-waivable rights available under applicable law.

22. Printed Marketing Materials and Welcome Kits

RxFlavor may offer printed brochures, posters, signs, cards, stickers, table tents, window materials, Welcome Kits, and other physical products.

Printed products may contain:

You are responsible for providing accurate order, pharmacy, recipient, and shipping information.

RxFlavor may generate print-ready files automatically using the pharmacy account and its permanent public identifier.

Before an order is released to production, RxFlavor may:

The exact workflow may vary by product.

A preview or product mockup may not perfectly represent final dimensions, paper stock, finish, color, trimming, packaging, or placement.

Minor variations in printing, cutting, color, finish, and positioning are not considered defects where they fall within ordinary commercial-printing tolerances.

24. Shipping, Fulfillment, and Third-party Printers

RxFlavor may use third-party printers, manufacturers, fulfillment providers, and shipping carriers, including print-on-demand providers.

Production times, shipping times, and delivery dates are estimates and are not guaranteed.

RxFlavor is not responsible for delays or failures caused by:

Risk of loss and title to physical products pass as permitted by applicable law and the applicable shipping terms.

You must promptly report damaged, defective, incorrect, or missing products and provide any photographs or information reasonably needed to investigate the issue.

RxFlavor may, depending on the circumstances, replace the product, reprint it, issue a credit, provide a refund, or deny the claim where the order was correctly produced and delivered.

25. Downloadable Materials

RxFlavor may allow pharmacies to download digital marketing materials generated with pharmacy-specific information or QR codes.

Downloaded materials are licensed for use by the applicable pharmacy during its authorized use of RxFlavor.

You may print or display downloaded materials for your pharmacy’s legitimate operations, but you may not:

You are responsible for verifying independently printed materials before public distribution.

26. Third-party Services

The Services may rely on or integrate with third-party providers, including payment processors, cloud-hosting providers, database services, email providers, SMS providers, analytics services, printers, and shipping carriers.

Your use of a third-party service may also be subject to that provider’s terms and privacy practices.

RxFlavor does not control and is not responsible for third-party services, their availability, security, accuracy, acts, omissions, policy changes, outages, delays, or termination of service.

We may replace, add, or remove third-party providers when reasonably necessary.

27. Service Availability and Changes

We aim to provide a reliable service but do not guarantee uninterrupted, error-free, or continuously available access.

The Services may be unavailable because of:

We may modify, suspend, limit, or discontinue all or part of the Services. Where commercially reasonable, we will provide advance notice of material discontinuation.

28. Data Export, Retention, and Deletion

Available data-export functionality may depend on the applicable plan and current product capabilities.

You are responsible for retaining any information that your pharmacy is legally or professionally required to maintain.

RxFlavor is not a substitute for legally required patient, prescription, dispensing, compounding, billing, or pharmacy records.

Following account termination, RxFlavor may retain or delete information in accordance with:

Where an executed Business Associate Agreement applies, its return-or-destruction provisions will control for protected health information.

29. Confidentiality

Each party may receive nonpublic information from the other that is identified as confidential or that reasonably should be understood to be confidential.

The receiving party will use reasonable care to protect confidential information and will use it only as necessary to perform or receive the Services.

Confidential information does not include information that:

Where possible and legally permitted, the receiving party will provide reasonable notice before compelled disclosure.

30. Suspension and Termination

You may stop using the Services and cancel your subscription according to the cancellation process provided through RxFlavor.

RxFlavor may suspend, restrict, or terminate access if:

Where appropriate, we may provide notice and an opportunity to cure. Immediate suspension may occur where necessary to protect security, privacy, safety, or legal compliance.

Termination does not eliminate payment obligations incurred before termination.

Sections that by their nature should survive termination will remain effective, including intellectual property, fees, disclaimers, limitations of liability, indemnification, confidentiality, dispute provisions, and governing law.

31. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND ALL RECOMMENDATIONS, CONTENT, MATERIALS, COMMUNICATIONS, REPORTS, QR CODES, SOFTWARE, AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

RXFLAVOR DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF:

RXFLAVOR DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, COMPLETE, OR SUITABLE FOR EVERY PHARMACY, PATIENT, MEDICATION, FORMULATION, OR USE CASE.

Some jurisdictions do not allow certain warranty exclusions. In those jurisdictions, the exclusions apply only to the extent permitted by law.

32. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RXFLAVOR AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITY, OR ANTICIPATED SAVINGS.

RXFLAVOR WILL NOT BE LIABLE FOR CLAIMS ARISING FROM OR RELATED TO:

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RXFLAVOR’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

The limitation should not apply to liability that cannot legally be limited or excluded.

33. Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless RxFlavor and its owners, officers, employees, contractors, affiliates, and service providers from claims, damages, losses, liabilities, penalties, judgments, costs, and reasonable attorneys’ fees arising out of or related to:

RxFlavor will provide reasonable notice of an indemnified claim and may participate in the defense. You may not settle a claim in a manner that admits wrongdoing by or imposes obligations on RxFlavor without RxFlavor’s written consent.

34. Force Majeure

Neither party will be liable for delay or failure caused by events beyond its reasonable control, including natural disasters, severe weather, fire, flood, epidemic, pandemic, war, terrorism, civil unrest, labor disputes, transportation disruption, internet failure, utility failure, cloud outage, telecommunications failure, cyberattack, government action, supply shortage, or failure of third-party service providers.

This provision does not excuse payment obligations for Services already provided or products already ordered.

35. Export Controls and Sanctions

You may not use the Services in violation of United States export-control, trade-sanctions, or anti-boycott laws.

You represent that you are not prohibited from receiving the Services under applicable sanctions or restricted-party rules.

36. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

Before filing a formal claim, the parties agree to attempt in good faith to resolve the dispute by written notice and informal discussion for at least 30 days.

Unless applicable law requires otherwise or a separate written agreement provides otherwise, any legal action arising out of or relating to these Terms or the Services must be brought in the state or federal courts located in the county in Texas where RxFlavor’s principal place of business is located.

Each party consents to the personal jurisdiction and venue of those courts.

37. Electronic Communications and Acceptance

You consent to receive agreements, notices, disclosures, receipts, and other communications electronically.

Electronic acceptance, including checking a box, creating an account, completing checkout, starting a trial, or continuing to use the Services after receiving notice of updated Terms, may constitute your electronic signature and agreement where permitted by law.

38. Changes to These Terms

RxFlavor may update these Terms to reflect changes to the Services, business practices, law, security requirements, or third-party providers.

The updated Terms will display a revised “Last updated” date.

For material changes, provide reasonable notice through email, the pharmacy dashboard, or another appropriate method.

Where required by law, obtain renewed affirmative acceptance.

Continued use after the effective date of properly disclosed changes constitutes acceptance of the revised Terms.

39. Assignment

You may not assign or transfer these Terms or your account without RxFlavor’s written consent.

RxFlavor may assign these Terms as part of a merger, acquisition, financing, reorganization, sale of assets, corporate restructuring, or transfer of the Services.

40. Severability

If any provision of these Terms is found unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in effect.

41. Waiver

A failure to enforce any provision is not a waiver of the right to enforce it later.

A waiver is effective only if made in writing by an authorized representative of the waiving party.

42. No Third-party Beneficiaries

These Terms do not create rights for any third party except where expressly stated.

43. Relationship of the Parties

The parties are independent contractors.

These Terms do not create an employment, agency, partnership, joint venture, franchise, fiduciary, pharmacist-patient, healthcare-provider, or professional relationship between RxFlavor and the pharmacy, its personnel, patients, or caregivers.

44. Order of Precedence

If the parties enter into additional written agreements, conflicts will be resolved in the following order unless the applicable document states otherwise:

1. An executed Business Associate Agreement, but only regarding protected health information 2. A signed enterprise agreement or order form 3. A product-specific written addendum 4. These Terms 5. Online plan descriptions and general website content

45. Entire Agreement

These Terms, the Privacy Policy, any applicable order form, any executed Business Associate Agreement, and any other expressly incorporated written agreement constitute the entire agreement concerning the Services and replace prior discussions or representations about the same subject.

Marketing statements do not modify these Terms unless included in an authorized written agreement.

46. Contact

Questions about these Terms may be sent through our Contact page.

RxFlavor contact: rxflavor.com/contact

Related: Privacy Policy · Billing & cancellation · Contact