Privacy Policy

Last updated: August 7, 2026

This Privacy Policy explains how RxFlavor handles information in connection with our websites, applications, and services. It is provided for convenience and does not replace any signed agreement, including a Business Associate Agreement where applicable. For questions, visit our Contact page.

1. Our approach

RxFlavor helps compounding pharmacies collect flavor preferences, generate informational flavor recommendations, support patients and caregivers during treatment, and operate related pharmacy workflows. We seek to collect only the information reasonably necessary to provide these services, operate and secure the platform, and meet legal obligations.

2. Participating pharmacy relationship

Patients and caregivers generally interact with RxFlavor in connection with a participating compounding pharmacy (for example, through a pharmacy-specific Flavor Wizard link, follow-up message, Medication Success Journey experience, or Medication Support Line number associated with that pharmacy).

When that happens, RxFlavor processes certain information to provide services for that pharmacy and to deliver the features the pharmacy and patient have requested. How information is treated under healthcare privacy laws can depend on the pharmacy’s role, the information entered, and any separate written agreement. Where RxFlavor and a pharmacy execute a Business Associate Agreement, that agreement governs protected health information as described there. Nothing in this Privacy Policy independently creates a Business Associate Agreement.

3. Information we collect

Depending on how RxFlavor is used, we may collect:

• Pharmacy and staff account information, such as pharmacy name, address and shipping details, team member names, work email, roles, and account settings.
• Flavor Wizard responses and preferences, including patient type (human or veterinary), age range or species, likes and dislikes, allergies or restrictions disclosed in the Wizard, medication form, and related preference answers.
• Patient or caregiver name when collected (for example, when a pharmacy requires it or when follow-up support is requested).
• Patient or caregiver email and/or mobile number when voluntarily provided for invitations, follow-up, or support.
• Medication information voluntarily submitted or entered by pharmacy staff (such as medication name, strength, or dosage form).
• Prescription or internal reference identifiers when entered by pharmacy staff (for example, an optional pharmacy reference on a submission).
• Flavor recommendations generated by RxFlavor and any final flavor selected or recorded by the pharmacy.
• Medication Success Journey information, including scheduled check-ins, patient or caregiver responses, progress notes relevant to flavor and administration experience, and related journey status.
• Follow-up and check-in responses submitted by SMS, email link, web form, or other supported channels.
• Callback and support requests, including requests for the pharmacy to contact the patient or caregiver.
• SMS and email consent and opt-out records, including the consent text shown, channel choices, agreement attestations, and timestamps or opt-out events where maintained.
• Medication Support Line call metadata, such as calling and called numbers, call start/end times, duration, call status, and related routing or identity-verification status used to operate the line.
• Support interaction summaries and short excerpts created to operate the service (for example, interaction logs, escalation summaries, and brief excerpts used to identify callback needs). RxFlavor’s application databases are designed to store call metadata and short summaries rather than full call audio recordings.
• Technical, security, and usage information, such as device and browser data, IP address, approximate location derived from network data, log data, cookies or similar technologies on marketing pages, and product analytics needed to operate and secure the service.
• Billing-related account information associated with pharmacy subscriptions and purchases (see Payment information below).

We do not ask patients to provide clinical outcome judgments about whether a treatment “worked” medically through Flavor Wizard follow-up; follow-up questions focus on flavor experience and how easy the medication was to take.

4. How we use information

We use information to:

• Provide flavor recommendations and pharmacy workflows;
• Operate Medication Success Journey check-ins and optional follow-up communications;
• Operate the Medication Support Line and related callbacks;
• Authenticate users, secure accounts, and prevent abuse;
• Process pharmacy billing and fulfill authorized purchases;
• Improve, maintain, and support the service; and
• Meet legal, regulatory, and contractual obligations.

We do not sell personal information.

5. Medication Support Line and automated systems

RxFlavor may use automated and artificial-intelligence systems to provide portions of the Medication Support Line and other service functionality (including recommendations, classifications, and summaries).

Interactions with these systems may be processed to:

• Provide the requested support;
• Understand the patient’s or caregiver’s request;
• Create short summaries for the pharmacy and for service operation;
• Identify when pharmacy assistance or a callback is needed; and
• Operate, secure, and improve the service.

Conversation content may be processed by our telecommunications and AI service providers as needed to deliver the Medication Support Line. RxFlavor may retain call metadata and short summaries or excerpts as described above. Based on our current product design, RxFlavor does not store full call audio recordings in its application databases.

These systems do not provide medical diagnosis, prescribing, dosing instructions, or individualized clinical advice. They are informational support tools. Urgent or clinical concerns should be directed to the pharmacy, a licensed healthcare professional, veterinarian, or emergency services as appropriate.

6. SMS, email, and follow-up communications

Follow-up communications are optional. Patients and caregivers may decline follow-up during the Flavor Wizard. Saying yes to follow-up is a separate choice from completing the flavor preference questions.

SMS requires affirmative consent. Text and email are separate channels — choosing one does not enroll someone in the other. SMS consent is not a condition of purchase or of using the core Flavor Wizard. Message frequency may vary. Message and data rates may apply.

Users who receive SMS from RxFlavor may reply STOP to opt out of further text messages and HELP for assistance. Opting out of SMS does not automatically opt the patient out of email communications (and the reverse).

Mobile information and SMS consent information are not sold or shared with third parties for those third parties’ own marketing or promotional purposes. We may share information with service providers as needed to deliver messaging and operate RxFlavor (for example, telecommunications and email delivery providers), and where required by law.

7. Sharing

We share information only as needed to operate RxFlavor, including with service providers in categories such as:

• Hosting, database, and authentication;
• Communications and telecommunications (including voice and SMS);
• Email and SMS delivery;
• AI / model processing used for supported features;
• Payment processing;
• Security and operational infrastructure; and
• Printing and shipping partners when a pharmacy orders physical materials.

We may also share information with the participating pharmacy associated with a submission or support interaction, and where required by law, legal process, or to protect rights, safety, and security. Service providers are expected to use information only to perform services for RxFlavor (or as otherwise permitted by applicable agreements) and to maintain appropriate confidentiality and security obligations.

We do not sell personal information.

8. Payment information

Pharmacy subscription and purchase payments are processed by our payment provider (currently Stripe). RxFlavor does not store full payment-card numbers. We may retain limited billing metadata needed for account administration (such as Stripe customer or subscription identifiers and, where provided by the payment provider, card brand and last four digits).

9. Security

We use administrative, technical, and organizational safeguards designed to protect information. Access to a pharmacy’s data within RxFlavor is restricted to authorized users of that pharmacy (and to RxFlavor personnel or processors who need access to operate or support the service). No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Data retention

We retain information for as long as reasonably needed to provide the service, support participating pharmacies, maintain Medication Success Journey and support history, honor consent and opt-out records, operate security and billing, and meet legal or contractual obligations. This may include patient submissions, journey and follow-up responses, communication and consent records, and Medication Support interaction records.

Pharmacies may request deletion of their account data subject to applicable law, legitimate security needs, backup schedules, and any applicable Business Associate Agreement or other written agreement. Specific retention periods may vary by record type and legal requirements.

11. Your choices

• Patients and caregivers may decline optional follow-up during the Flavor Wizard.
• Patients and caregivers may decline SMS; SMS is sent only with affirmative consent.
• SMS recipients may reply STOP to opt out of texts and HELP for assistance.
• Email follow-up requires separate agreement when offered. SMS opt-out does not cancel email follow-up (and the reverse). For email communication preferences, contact the pharmacy or RxFlavor.
• Pharmacy administrators can manage team access and account details within RxFlavor and may contact RxFlavor concerning pharmacy account information.
• Patients, caregivers, or pharmacies may contact us with requests concerning information we maintain, and we will review requests as appropriate under applicable law and any applicable agreements with the pharmacy.

12. Children and dependents

RxFlavor supports pediatric and other dependent compounded-medication workflows. Parents, guardians, or caregivers may provide information about a child or other dependent (such as age range, preferences, name, and optional contact details) through the Flavor Wizard and related experiences so the pharmacy can prepare an appropriate flavored medication and offer optional support.

These experiences are intended for use by adults acting on behalf of a patient or dependent, or by adult patients themselves — not for children creating or managing their own RxFlavor accounts. If you believe we have collected information inappropriately, contact us using the details below.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date above and may provide additional notice as appropriate (for example, through the service or by email to pharmacy account contacts). Continued use of RxFlavor after an update becomes effective means the updated Privacy Policy applies to that use, except where applicable law or a separate agreement requires otherwise.

14. Contact

Questions about privacy? Contact RxFlavor.